TERMS & CONDITIONS
General Disclaimer
The Company is not an investment, financial, tax, or legal advisor or a broker-dealer and does not purport to provide personalised investment, financial, tax, or legal advice in any form. The Company does not recommend the purchase of particular securities nor does the Company promises or guarantees any particular investment results. You understand and acknowledge that there is a very high degree of risk involved in trading securities and, in particular, in trading futures and options, and in trading currencies. You acknowledge and agree that you, and not the Company, are solely responsible for your own investment research and decisions. Do not trade with money that you cannot afford to lose. You understand that the Company encourages you to seek the advice of a qualified securities professional and/or tax or legal advisor, as necessary, before making any investment, and to investigate and fully understand any and all risks before investing. The Company assumes no responsibility or liability for your trading and investment results and you agree to hold the Company harmless for any such results or losses.
Past results of any individual trader or trading system published by the Company are not indicative of future returns by that trader or system, and are not indicative of future returns which may be realized by you. In addition, the methods, techniques, information, content, indicators, strategies, columns, articles and all other features of the Company Sites and Materials, or any Company product or service, (collectively, the “Information”) are provided for informational and educational purposes only and should not be construed as investment advice. Accordingly, you should not rely on the Information in making any investment. Rather, you should always perform additional independent research in order to allow you to form your own opinion regarding investments. You are solely responsible for your own trading decisions, and nothing in the Information is intended to be or should be interpreted as a promise or guarantee of any particular result. You should always check with your licensed financial, investment, legal, or tax advisor to determine the suitability of any investment.
Third party offers
This website may contain references to other special offers or promotions by persons who are not part of our group of companies. Subject to any applicable law that cannot be excluded, we make no warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of the goods or services available from these persons. Your obtaining of goods or services from these persons is at your own risk. You indemnify each member of our group of companies against all liability, loss, damage, cost and expense arising from or relating to your obtaining goods or services from a third party referred to on this website.
Privacy
We will comply with obligations imposed by us by applicable Data Protection Legislation.
Why do we collect personal information?
We collect personal information for the following purposes:
-
to conduct our business of providing our products and services to our clients;
-
to enter into contracts with sub-contractors to conduct our business;
-
to assess applications by individuals to provide them with our products and services;
-
complying with our legal obligations;
-
to comply with our legal obligations;
-
to help us manage and enhance our services;
-
to mitigate fraud and unsolicited marketing initiative from members;
We may also obtain information from time to time through market research, to enable us to improve our services or to consider the wider needs of our customers or potential customers.
The personal and sensitive information we collect generally consists of name and contact details (including telephone and e-mail).
About whom do we collect personal information?
The type of information we may collect and hold includes (but is not limited to) personal information about:
-
individuals;
-
third parties;
-
prospective employees; and
-
other people with whom we come into contact.
Direct marketing
We will only use or disclose the personal information we hold about you for the purpose of direct marketing if we have received the information from you and you have not requested not to receive such information.
Direct marketing means that we should use your personal information to provide you with information on our products and services that may interest you.
If you wish to opt-out of receiving marketing information altogether, you can contact us
Your personal data
You can ask for your personal data to be deleted at any point without giving us any reason or explanation. If you wish for us to delete your account and/or any data we may have, please contact us through the 24/7 live chat in the bottom right hand corner
Amendment
Whilst we have made every effort to ensure the accuracy of the information on this website, the information given on the website is subject to change, often without notice.
These terms and conditions can be modified at any time by us and you agree to continue to be bound by these terms and conditions as modified. We will give you notice of these changes by publishing revised terms and conditions on this website - we will not separately notify you of these changes.
Notices
We may send notices to the email address provided to us by you. It is your responsibility to ensure that you notify us of any change to your email address. Any notice sent by us to your email address shall be deemed to have been delivered at the time of sending.
Termination
We have the right to terminate your use of this website if we determine in our sole discretion that you have breached the terms and conditions.
Refund Policy
We at PRIME ALGO strive to provide excellent products/services and ensure utmost satisfaction to our customers. However, we understand that circumstances may arise where a refund is necessary. Please review the following criteria to determine if your purchase qualifies for a refund:
-
Eligibility Criteria:
-
Refunds are only applicable to purchases made directly through PRIME ALGO.
-
Refunds are applicable within 7 days from the date of purchase.
-
Valid Reasons for Refund:
-
Product/service does not meet the specifications or description as advertised.
-
Technical issues preventing the proper use of the product/service.
-
Duplicate purchases made in error.
-
Trader failed the challenge.
-
Trader lost 50% of the account balance.
-
Exclusions:
-
Refunds will not be issued for services obtained through third-party vendors or resellers. Customers must directly contact the respective vendor or reseller for refund inquiries.
-
Refunds will not be provided forservices that have been used or consumed in part or in full unless deemed faulty or not as described.
-
Refund Process:
-
To request a refund, customers must submit a refund request form available on our website or contact our customer support team directly.
-
The refund request must include:
-
Order number
-
Reason for refund
-
Any supporting documentation or evidence
-
Our customer support team will review the request and respond within 3 business days.
-
If the refund is approved, the refund amount will be credited back to the original payment method used for the purchase within 30 business days.
-
Exceptions:
-
In certain cases, PRIME ALGO reserves the right to offer store credit instead of a refund.
-
PRIME ALGO may refuse refunds if it suspects fraudulent activity or abuse of the refund policy.
-
Contact Information:
-
For any inquiries or assistance regarding refunds, please contact our customer support team at services@primealgo.
Please note that this refund policy is subject to change without prior notice. Customers are encouraged to review the policy periodically for any updates or modifications.
Thank you for choosing PRIME ALGO. We appreciate your business and strive to ensure your satisfaction with every purchase.